Job Description.

At .Archie, we provide a service desk from A to Z for our customers. Do you enjoy helping people with their questions? Are you communicatively strong and do you enjoy working in a team? Do you like to make sure the customer gets a solution for every problem? Then this job as a Service Desk Operator is for you!

Your duties will consist of:

• Answering phones, mails or chat conversations in NL, FR and EN
• Answering customer questions within your domain and routing them to other services if necessary
• Converting mail, phone calls and alerts from a monitoring system into incidents and changes via helpdesk tools
• Keeping customers informed of the status of their case
• Follow up on open requests
• Following up on monitoring notifications
• Feeding the knowledge base
• Administrative support to other departments

Of course, .Archie provides extensive training and the team is always ready to support you.

Profile

• You are extremely customer-friendly
• Punctual and correct communication
• You are a good listener and take pleasure in helping people
• You work accurately and function well in a team
• You are independent, stress resistant and have a keen eye for quality
• Technical IT knowledge is not required, but you are willing to learn in this area
• You can express yourself in NL, FR and EN
• Flexible. You work in a shift system:
  • Early: 6:00am - 2:00pm
  • Loose: Normal office hours
  • Late: 14:00h - 22:00h
  • Night: 22:00h - 6:00h
  • Standby shift
• Knowledge of business processes (ITIL-based) is a plus!

Offer

• A fixed job- 40 hours - 20 legal leave days + 12 ADV days
• Put together your own salary package: a market wage, car + fuel card/charge card, fringe benefits such as a meal allowance, hospitalization and group insurance, laptop, mobile phone + subscription, discount on your private telecom abo (Proximus or Telenet, ...)
• The opportunity to be part of a growing dynamic company, with a pleasant gang of colleagues also happy to bond after hours (think: barbecues, VR gaming, karting, LAN parties, Innovation Nights, etc.).
• A non-stop learning and growth process thanks to an own training budget and knowledge sharing in the office. Hopefully you still have enough free space on your internal hard drive.
• The advantages of a smaller company and a larger organization (aka The Cronos Group): we have a flat organizational structure but at the same time benefit from the economies of scale that a group of +500 companies and almost 8000 employees can offer us.
• The Cronos Care package: a comprehensive package with free offers, advantageous prices and great discounts on anything and everything, combined with fun corporate events.
• (healthy) snacks, coffee, ...
• Hybrid way of working. Do you work in the office or rather at home. All fine.
• Own gameroom!

Together we will set out to develop your career. The structure of the group (Cronos Group) offers many growth opportunities over time.