We build the bridge between you and your customers

Do you want to provide 24-7 support to your customers or set up a high-performance service desk? Then let Archie be your first point of contact.

We catch the support questions in your name and dispatch to the appropriate support person based on agreed scenarios. We always closely follow up the ticket of the delivered help.

We also assist you with the commercial and administrative side of a helpdesk. Helping you create quotes, internal invoicing or even setting up workflows, Archie can assist you from A to Z.

Convinced? Contact us!

Why Archie?

Through Archie, you can effortlessly offer customers a 24 on 7 service desk. Based on our expertise and clear processes, we determine the severity and urgency of all incoming tickets and forward them to the appropriate support employee, freelancer or external supplier. Your customer is helped quickly by the right person and you are not called out of bed unnecessarily.

Archie tracks all tickets from start to finish for you. We also bundle all invoicing in one central system. We are also happy to assist you in drawing up quotations. This way you get a greatly simplified administration and follow-up.

Our dispatching acts as a filter and triage for your customers' questions. You yourself are not swamped with tickets. You and your employees save a lot of time and you can focus on your core activities.

Our expertise allows us to set up the entire service desk quickly. If it has to be done quickly, we can even do it within one week.

With the help of Archie, your customer immediately gets to the right person to fix their problem. They are not referred to unnecessarily. This undoubtedly makes for satisfied customers.

24/7 ticketing

Dispatching

Service desk

Extensive reporting

Transparent invoicing

Business Support.

We bundle the billing of all service providers per customer for easy re-invoicing. We can also include the preparation of service desk quotes, for example in the context of RFPs, together.

Added value

Staffing

Certification

Processesn

Report

Tooling

Service level management

Billing

Fully customized.

We always provide a tailored support package. You decide which parts you purchase and use for your customers.

Service center

You can deploy us as a first-line service center, 24 on 7 if required. Based on predefined scenarios, we process and dispatch all queries from your customers.

Consultancy

With our expertise and experience we help you to set up or improve your support processes. We specialize in incident management, change management, availability management, problem management and business continuity.

Reporting

We pour all KPIs, details of SLAs, time records on support questions and the corresponding service into clear reports. On these we formulate recommendations, if desired.

Service Level Management

We streamline communication and reporting between your service providers and your customers. Your customer comes first. If necessary, we provide escalations and follow up regularly.

Tooling

We help you implement, set up and maintain various solutions required for a Managed service. Ranging from monitoring solutions, ESM/ITSM suites, Customer feedback modules, training platforms and much more.